As many other small businesses, COVID-19 pandemic has affected Five Star Mama in a very unexpected and undesired way.
COVID-19 started affecting transportation a year after we opened up our single family small business, home for DIDYMOS wraps and carriers in the USA, making it impossible to offer a service our customers deserve and stay profitable at the same time. The packages with orders are delayed by 2 or 3 months. Some packages are considered lost at the moment, many orders were canceled 😢
Since we are a very young business, we haven't had a chance to build a solid foundation and trusting circle of customers to get us through the rough time. Therefore, we will have to make some unfortunate changes in how we run our business.
* Our lending library is closing and we no longer accept pre-owned wraps or carriers. You still can purchase a pre-owned wrap or sling that we already have in stock from our website.
* 30 day return policy will always be in effect for new and pre-owned items. However, $15 re-stocking fee will be taken from the refund to cover the shipping cost.
* Out-of-stock products are not available for pre-order right now.
* For a short period of time we offer 15% off the entire store with the code 15%OFF
We have received very kind words from our customers. Because of your support we are absolutely certain we will find a way to get through the rough times! 💖